FAQ

PICKUP / DELIVERY

Where are you located?
We are based in Hamilton but deliver nationwide. If you are choosing local pick up, please see the map below of our location.
Do you have a shop?
No, not at this stage (but it’s the dream!). We are a home based/online business.
How does nationwide shipping work?

For nationwide orders, the only days available are Tuesday and Thursday. We bake fresh and dispatch your orders on Tuesday and Thursday and these are sent on overnight courier so you should receive the next day.

If you order after Wednesday 9pm, your order will be dispatched the next Tuesday to ensure they arrive to you as fresh as possible. We do not ship any later then this or it is likely your order won’t arrive until after the weekend.

Orders are sent via NZ Post and while we take care to package your orders carefully, once they leave our premises we entrust them to NZ Post to deliver them to you safely and securely. Although orders should and normally do arrive overnight, when there are NZ Post delays, this is out of our control and we cannot guarantee delivery time or offer refunds for late delivery.

Can I get my cookies delivered in Hamilton or do I have to pick up?

Yes! We can deliver to you in Hamilton for a $5 delivery fee.

Please note we only deliver within the Hamilton City boundary. This means local areas are excluded such as Temple View, Cambridge, Te Awamutu, Morinsville etc. Anything outside of this, please select nationwide shipping.

Contact us if you are unsure.

What time can I pick up?

Once you have placed an order, we will send you all the information you need. However, most days pick up is between 3-6pm.

Are you open every day?

We are open for orders Tuesday, Thursday and Friday and closed on weekends. We do work outside jobs hence why we aren’t able to bake full-time every day. We do occasional weekend orders or pick ups for special events. Get in touch if you need an order on a weekend.

What time will my order be delivered in Hamilton?

As we are baking and waiting for orders to be picked up every day, your order will be delivered between 9am-7pm. If you need a certain time, please specify this on your order notes, especially if your order is to a business address.

COOKIES

How long do your cookies last?

Best eaten fresh! However, they will last up to two weeks in an air tight container (but TBH no one can go that long without eating them!) or you can freeze for up to a month.

How do I get the best cookie eating experience?
The most important question of course! Remember this simple saying: Reheat before you eat. This way, the fillings are all melty and gooey and you get that perfect, Instagrammable chocolate drip.
When will you have new flavours?

We rotate and add in new flavours every couple of months. We are constantly testing new flavour combinations to find the most delicious ones you’ll love! If you have any suggestions, feel free to let us know!

Do you have gluten or allergen free cookies?
Not at this stage sorry! It is something we are working on so that no one has to miss out! However we do have some pretty amazing vegan cookies. Check them out here
What is your cancellation/refund policy?
Unfortunately we cannot offer a refund if you cancel an order as it is most likely already made. If you receive your order and are not 100% happy, please send us a message and we will do our best to arrange either a refund or another order. We don’t accept returns.
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