FAQ

PICKUP / DELIVERY

What are your Covid-19 regulations?
To comply with Covid-19 Level 3 regulations, we are allowed to operate following contactless pick up/delivery rules.

For local delivery – we will drop off to your front door and knock to let you know we have delivered your order.

For local pick up – please send us a DM on our Instagram page or email us at thecookieclubnz@gmail.com to let us know when you are 5 minutes away and we will leave your order outside our front door on the mat. Please knock to confirm you have picked up your order. If you do see another customer coming to pick up their order at the same to you have arrived, please wait until they have left the premises before leaving your car to collect your order. We may send you a message to confirm when it is safe to leave your car to come and collect.

For nationwide shipping – once your order has left us and is with the courier, then it is up to NZ Post couriers to ensure your order arrives according to regulations. Please note that orders may take a 2-3 days longer to arrive due to the high volume of postal orders around the country.

As always, health & safety is a top priority for us and please be assured we are following the required health and safety guidelines as per the Simply Safe & Suitable Food Control Plan which includes santising all work surfaces and equipment before and after use and wearing gloves while handling baking ingredients.

Where are you located?
We are based in Hamilton but deliver nationwide. If you are choosing local pick up, please see the map below of our location.
Do you have a shop?
No, not at this stage (but it’s the dream!). We are a home based/online business.
How does shipping work?
For nationwide orders, the only delivery days you can choose are Wednesday – Friday. We dispatch orders on Tuesday, Wednesday and Thursday on overnight courier.

If you order after Thursday 2pm, your order will be dispatched the next Tuesday to ensure they arrive to you as fresh as possible.

If you need another day delivery, please add this to your notes above.

Orders are sent via NZ Post so we cannot guarantee delivery time.

Can I get my cookies delivered in Hamilton or do I have to pick up?
Yes! We can deliver to you in Hamilton for a $5 delivery fee. There is a 2 day turn around time for your order to be delivered.
What time can I pick up?
Once you have placed an order, we will send you all the information you need. However, most days pick up is between 3-6pm.
Are you open every day?
We are open for orders Monday to Friday and closed on weekends. We do occasional weekend orders or pick ups for special events. Get in touch if you need an order on a weekend.
What time will my order be delivered in Hamilton?
As we are baking and waiting for orders to be picked up every day, your order will be delivered between 9-8pm. If you need a certain time, please specify this on your order notes.
Where are you located?
We are based in Hamilton but deliver nationwide. If you are choosing local pick up, please see the map below of our location.
Do you have a shop?
No, not at this stage (but it’s the dream!). We are a home based/online business.
How does shipping work?
For nationwide orders, the only delivery days you can choose are Wednesday – Friday. We dispatch orders on Tuesday, Wednesday and Thursday on overnight courier.

If you order after Thursday 2pm, your order will be dispatched the next Tuesday to ensure they arrive to you as fresh as possible.

If you need another day delivery, please add this to your notes above.

Orders are sent via NZ Post so we cannot guarantee delivery time.

Can I get my cookies delivered in Hamilton or do I have to pick up?
Yes! We can deliver to you in Hamilton for a $5 delivery fee. There is a 2 day turn around time for your order to be delivered.
What time can I pick up?
Once you have placed an order, we will send you all the information you need. However, most days pick up is between 3-6pm.
Are you open every day?
We are open for orders Monday to Friday and closed on weekends. We do occasional weekend orders or pick ups for special events. Get in touch if you need an order on a weekend.
What time will my order be delivered in Hamilton?
As we are baking and waiting for orders to be picked up every day, your order will be delivered between 9-8pm. If you need a certain time, please specify this on your order notes.
Where are you located?
We are based in Hamilton but deliver nationwide. If you are choosing local pick up, please see the map below of our location.
Do you have a shop?
No, not at this stage (but it’s the dream!). We are a home based/online business.
How does shipping work?
For nationwide orders, the only delivery days you can choose are Wednesday – Friday. We dispatch orders on Tuesday, Wednesday and Thursday on overnight courier.

If you order after Thursday 2pm, your order will be dispatched the next Tuesday to ensure they arrive to you as fresh as possible.

If you need another day delivery, please add this to your notes above.

Orders are sent via NZ Post so we cannot guarantee delivery time.

Can I get my cookies delivered in Hamilton or do I have to pick up?
Yes! We can deliver to you in Hamilton for a $5 delivery fee. There is a 2 day turn around time for your order to be delivered.
What time can I pick up?
Once you have placed an order, we will send you all the information you need. However, most days pick up is between 3-6pm.
Are you open every day?
We are open for orders Monday to Friday and closed on weekends. We do occasional weekend orders or pick ups for special events. Get in touch if you need an order on a weekend.
What time will my order be delivered in Hamilton?
As we are baking and waiting for orders to be picked up every day, your order will be delivered between 9-8pm. If you need a certain time, please specify this on your order notes.
Where are you located?
We are based in Hamilton but deliver nationwide. If you are choosing local pick up, please see the map below of our location.
Do you have a shop?
No, not at this stage (but it’s the dream!). We are a home based/online business.
How does shipping work?
For nationwide orders, the only delivery days you can choose are Wednesday – Friday. We dispatch orders on Tuesday, Wednesday and Thursday on overnight courier.

If you order after Thursday 2pm, your order will be dispatched the next Tuesday to ensure they arrive to you as fresh as possible.

If you need another day delivery, please add this to your notes above.

Orders are sent via NZ Post so we cannot guarantee delivery time.

Can I get my cookies delivered in Hamilton or do I have to pick up?
Yes! We can deliver to you in Hamilton for a $5 delivery fee. There is a 2 day turn around time for your order to be delivered.
What time can I pick up?
Once you have placed an order, we will send you all the information you need. However, most days pick up is between 3-6pm.
Are you open every day?
We are open for orders Monday to Friday and closed on weekends. We do occasional weekend orders or pick ups for special events. Get in touch if you need an order on a weekend.
What time will my order be delivered in Hamilton?
As we are baking and waiting for orders to be picked up every day, your order will be delivered between 9-8pm. If you need a certain time, please specify this on your order notes.
Where are you located?
We are based in Hamilton but deliver nationwide. If you are choosing local pick up, please see the map below of our location.
Do you have a shop?
No, not at this stage (but it’s the dream!). We are a home based/online business.
How does shipping work?
For nationwide orders, the only delivery days you can choose are Wednesday – Friday. We dispatch orders on Tuesday, Wednesday and Thursday on overnight courier.

If you order after Thursday 2pm, your order will be dispatched the next Tuesday to ensure they arrive to you as fresh as possible.

If you need another day delivery, please add this to your notes above.

Orders are sent via NZ Post so we cannot guarantee delivery time.

Can I get my cookies delivered in Hamilton or do I have to pick up?
Yes! We can deliver to you in Hamilton for a $5 delivery fee. There is a 2 day turn around time for your order to be delivered.
What time can I pick up?
Once you have placed an order, we will send you all the information you need. However, most days pick up is between 3-6pm.
Are you open every day?
We are open for orders Monday to Friday and closed on weekends. We do occasional weekend orders or pick ups for special events. Get in touch if you need an order on a weekend.
What time will my order be delivered in Hamilton?
As we are baking and waiting for orders to be picked up every day, your order will be delivered between 9-8pm. If you need a certain time, please specify this on your order notes.
Where are you located?
We are based in Hamilton but deliver nationwide. If you are choosing local pick up, please see the map below of our location.
Do you have a shop?
No, not at this stage (but it’s the dream!). We are a home based/online business.
How does shipping work?
For nationwide orders, the only delivery days you can choose are Wednesday – Friday. We dispatch orders on Tuesday, Wednesday and Thursday on overnight courier.

If you order after Thursday 2pm, your order will be dispatched the next Tuesday to ensure they arrive to you as fresh as possible.

If you need another day delivery, please add this to your notes above.

Orders are sent via NZ Post so we cannot guarantee delivery time.

Can I get my cookies delivered in Hamilton or do I have to pick up?
Yes! We can deliver to you in Hamilton for a $5 delivery fee. There is a 2 day turn around time for your order to be delivered.
What time can I pick up?
Once you have placed an order, we will send you all the information you need. However, most days pick up is between 3-6pm.
Are you open every day?
We are open for orders Monday to Friday and closed on weekends. We do occasional weekend orders or pick ups for special events. Get in touch if you need an order on a weekend.
What time will my order be delivered in Hamilton?
As we are baking and waiting for orders to be picked up every day, your order will be delivered between 9-8pm. If you need a certain time, please specify this on your order notes.
Where are you located?
We are based in Hamilton but deliver nationwide. If you are choosing local pick up, please see the map below of our location.
Do you have a shop?
No, not at this stage (but it’s the dream!). We are a home based/online business.
How does shipping work?
For nationwide orders, the only delivery days you can choose are Wednesday – Friday. We dispatch orders on Tuesday, Wednesday and Thursday on overnight courier.

If you order after Thursday 2pm, your order will be dispatched the next Tuesday to ensure they arrive to you as fresh as possible.

If you need another day delivery, please add this to your notes above.

Orders are sent via NZ Post so we cannot guarantee delivery time.

Can I get my cookies delivered in Hamilton or do I have to pick up?
Yes! We can deliver to you in Hamilton for a $5 delivery fee. There is a 2 day turn around time for your order to be delivered.
What time can I pick up?
Once you have placed an order, we will send you all the information you need. However, most days pick up is between 3-6pm.
Are you open every day?
We are open for orders Monday to Friday and closed on weekends. We do occasional weekend orders or pick ups for special events. Get in touch if you need an order on a weekend.
What time will my order be delivered in Hamilton?
As we are baking and waiting for orders to be picked up every day, your order will be delivered between 9-8pm. If you need a certain time, please specify this on your order notes.
Where are you located?
We are based in Hamilton but deliver nationwide. If you are choosing local pick up, please see the map below of our location.
Do you have a shop?
No, not at this stage (but it’s the dream!). We are a home based/online business.
How does shipping work?
For nationwide orders, the only delivery days you can choose are Wednesday – Friday. We dispatch orders on Tuesday, Wednesday and Thursday on overnight courier.

If you order after Thursday 2pm, your order will be dispatched the next Tuesday to ensure they arrive to you as fresh as possible.

If you need another day delivery, please add this to your notes above.

Orders are sent via NZ Post so we cannot guarantee delivery time.

Can I get my cookies delivered in Hamilton or do I have to pick up?
Yes! We can deliver to you in Hamilton for a $5 delivery fee. There is a 2 day turn around time for your order to be delivered.
What time can I pick up?
Once you have placed an order, we will send you all the information you need. However, most days pick up is between 3-6pm.
Are you open every day?
We are open for orders Monday to Friday and closed on weekends. We do occasional weekend orders or pick ups for special events. Get in touch if you need an order on a weekend.
What time will my order be delivered in Hamilton?
As we are baking and waiting for orders to be picked up every day, your order will be delivered between 9-8pm. If you need a certain time, please specify this on your order notes.
Where are you located?
We are based in Hamilton but deliver nationwide. If you are choosing local pick up, please see the map below of our location.
Do you have a shop?
No, not at this stage (but it’s the dream!). We are a home based/online business.
How does shipping work?
For nationwide orders, the only delivery days you can choose are Wednesday – Friday. We dispatch orders on Tuesday, Wednesday and Thursday on overnight courier.

If you order after Thursday 2pm, your order will be dispatched the next Tuesday to ensure they arrive to you as fresh as possible.

If you need another day delivery, please add this to your notes above.

Orders are sent via NZ Post so we cannot guarantee delivery time.

Can I get my cookies delivered in Hamilton or do I have to pick up?
Yes! We can deliver to you in Hamilton for a $5 delivery fee. There is a 2 day turn around time for your order to be delivered.
What time can I pick up?
Once you have placed an order, we will send you all the information you need. However, most days pick up is between 3-6pm.
Are you open every day?
We are open for orders Monday to Friday and closed on weekends. We do occasional weekend orders or pick ups for special events. Get in touch if you need an order on a weekend.
What time will my order be delivered in Hamilton?
As we are baking and waiting for orders to be picked up every day, your order will be delivered between 9-8pm. If you need a certain time, please specify this on your order notes.
Where are you located?
We are based in Hamilton but deliver nationwide. If you are choosing local pick up, please see the map below of our location.
Do you have a shop?
No, not at this stage (but it’s the dream!). We are a home based/online business.
How does shipping work?
For nationwide orders, the only delivery days you can choose are Wednesday – Friday. We dispatch orders on Tuesday, Wednesday and Thursday on overnight courier.

If you order after Thursday 2pm, your order will be dispatched the next Tuesday to ensure they arrive to you as fresh as possible.

If you need another day delivery, please add this to your notes above.

Orders are sent via NZ Post so we cannot guarantee delivery time.

Can I get my cookies delivered in Hamilton or do I have to pick up?
Yes! We can deliver to you in Hamilton for a $5 delivery fee. There is a 2 day turn around time for your order to be delivered.
What time can I pick up?
Once you have placed an order, we will send you all the information you need. However, most days pick up is between 3-6pm.
Are you open every day?
We are open for orders Monday to Friday and closed on weekends. We do occasional weekend orders or pick ups for special events. Get in touch if you need an order on a weekend.
What time will my order be delivered in Hamilton?
As we are baking and waiting for orders to be picked up every day, your order will be delivered between 9-8pm. If you need a certain time, please specify this on your order notes.
Where are you located?
We are based in Hamilton but deliver nationwide. If you are choosing local pick up, please see the map below of our location.
Do you have a shop?
No, not at this stage (but it’s the dream!). We are a home based/online business.
How does shipping work?
For nationwide orders, the only delivery days you can choose are Wednesday – Friday. We dispatch orders on Tuesday, Wednesday and Thursday on overnight courier.

If you order after Thursday 2pm, your order will be dispatched the next Tuesday to ensure they arrive to you as fresh as possible.

If you need another day delivery, please add this to your notes above.

Orders are sent via NZ Post so we cannot guarantee delivery time.

Can I get my cookies delivered in Hamilton or do I have to pick up?
Yes! We can deliver to you in Hamilton for a $5 delivery fee. There is a 2 day turn around time for your order to be delivered.
What time can I pick up?
Once you have placed an order, we will send you all the information you need. However, most days pick up is between 3-6pm.
Are you open every day?
We are open for orders Monday to Friday and closed on weekends. We do occasional weekend orders or pick ups for special events. Get in touch if you need an order on a weekend.
What time will my order be delivered in Hamilton?
As we are baking and waiting for orders to be picked up every day, your order will be delivered between 9-8pm. If you need a certain time, please specify this on your order notes.
Where are you located?
We are based in Hamilton but deliver nationwide. If you are choosing local pick up, please see the map below of our location.
Do you have a shop?
No, not at this stage (but it’s the dream!). We are a home based/online business.
How does shipping work?
For nationwide orders, the only delivery days you can choose are Wednesday – Friday. We dispatch orders on Tuesday, Wednesday and Thursday on overnight courier.

If you order after Thursday 2pm, your order will be dispatched the next Tuesday to ensure they arrive to you as fresh as possible.

If you need another day delivery, please add this to your notes above.

Orders are sent via NZ Post so we cannot guarantee delivery time.

Can I get my cookies delivered in Hamilton or do I have to pick up?
Yes! We can deliver to you in Hamilton for a $5 delivery fee. There is a 2 day turn around time for your order to be delivered.
What time can I pick up?
Once you have placed an order, we will send you all the information you need. However, most days pick up is between 3-6pm.
Are you open every day?
We are open for orders Monday to Friday and closed on weekends. We do occasional weekend orders or pick ups for special events. Get in touch if you need an order on a weekend.
What time will my order be delivered in Hamilton?
As we are baking and waiting for orders to be picked up every day, your order will be delivered between 9-8pm. If you need a certain time, please specify this on your order notes.

COOKIES

How long do your cookies last?
Best eaten fresh! However, they will last up to a week in an air tight container (but TBH no one can go that long without eating them!) or you can freeze for up to a month.
How do I get the best cookie eating experience?
The most important question of course! Remember this simple saying: Reheat before you eat. This way, the fillings are all melty and gooey and you get that perfect, Instagrammable chocolate drip.
When will you have new flavours?
We rotate and add in new flavours each month. We are constantly testing new flavour combinations to find the most delicious ones you’ll love!
Do you have gluten or allergen free cookies?
Not at this stage sorry! It is something we are working on so that no one has to miss out! However we do have some pretty amazing vegan cookies. Check them out here
What is your cancellation/refund policy?
Unfortunately we cannot offer a refund if you cancel an order as it is most likely already made. If you receive your order and are not 100% happy, please send us a message and we will do our best to arrange either a refund or another order. We don’t accept returns.
Find us on Google: